Shipping Policy
📦 Shipping Policy – Fish Vet Supply
At Fish vet supply, we aim to deliver your orders efficiently and reliably while ensuring a seamless shopping experience. Below, you will find all the details about our shipping process:
📦 Shipping Carriers & Costs
Shipping Carriers: We ship all orders via USPS.
Free Shipping: We offer free standard shipping on all orders.
🌐 Shipping Area
Delivery Area: We currently ship exclusively within the United States.
Future Expansion: We are actively evaluating expanding our delivery areas.
⏱️ Processing & Shipping Times
The total estimated delivery time is 6 to 7 business days (Monday–Friday) from the time you place your order until arrival.
| Stage | Timeframe | Notes |
|---|---|---|
| Order Processing Time | 3–3 business days (Monday–Friday) | Time required to prepare your order for shipment. |
| Order Cut-Off Time | 5:00 PM (GMT-05:00) Eastern Standard Time (New York) | Orders placed before this time will be processed the same business day; orders placed after will be processed the next business day. |
| Shipping Time | 3–4 business days (Monday–Friday) | Time the carrier takes to deliver the package after it has been processed. |
🚚 Tracking & Important Information
Tracking Your Order
Upon shipment, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your package and stay updated on its estimated arrival time.
Important Notes
Accuracy of Address: Please ensure that your shipping details are accurate and complete to avoid delays or delivery issues.
Delays: While we strive to deliver within the stated timeframes, unexpected delays may occur due to factors beyond our control, such as weather conditions or carrier disruptions.
⚠️ Lost or Damaged Orders
Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate the resolution process.
Lost Orders: If your order is lost, please contact us immediately for assistance.
Returns: For detailed return instructions, please see our Return Policy.
