Terms & Conditions

Terms & Conditions – Fish Vet Supply

Legal Business Disclosure

Fish Vet Supply is the legal business entity responsible for operating this website, fulfilling orders, and providing customer support.

Legal Business Name: Fish Vet Supply
Registered Business Address:
1220 Paco Way, Lakewood, NJ 08701, United States

All references to “Fish Vet Supply,” “we,” “us,” or “our” refer to Fish Vet Supply LLC.

1. General Terms

By accessing or placing an order with Fish Vet Supply, you agree to be bound by these Terms & Conditions. These Terms apply to your use of the entire website and any communication between you and Fish Vet Supply.

Fish Vet Supply is not liable for any direct, indirect, incidental, or consequential damages—including loss of data, profit, or service interruptions—even if notified of possible risks.

We reserve the right to revise pricing, policies, or conditions at any time without prior notice.

2. License

We grant you a revocable, non-exclusive, non-transferable, limited license to access and use the website in accordance with these Terms.

If you disagree with any portion of these Terms, discontinue use immediately.

We may suspend or terminate access at any time without notice.

3. Definitions and Key Terms

Company: Fish Vet Supply
Website: https://fishvetsupply.com
Service: All products and customer support provided
Cookies: Browser-stored data to improve performance
Device: Any internet-capable device
Third-party services: Advertisers, payment processors, analytics partners
You: Any individual or business using our website

4. Restrictions

You agree NOT to:

Sell, sublicense, or commercially exploit the website
Reverse engineer or modify site code
Remove copyright notices
Use the site for illegal, fraudulent, or harmful purposes

5. Payment Terms

By purchasing from Fish Vet Supply, you agree to:

Provide accurate billing information
Pay for all orders placed
Allow verification of your payment method
Acknowledge that prices may change without notice

No contract exists until we confirm your order via email or SMS.
You are responsible for any third-party payment processing fees.

6. Return & Refund Policy

For safety and regulatory reasons, we cannot accept returns on:

Opened or used items
Temperature-sensitive or perishable goods
Products containing active ingredients once opened
Items returned without prior authorization
Exchanges are not accepted (customers must place a new order)

We gladly accept returns on eligible products **within 30 days** from the date your order is delivered.
- Return Window: 30 days from the delivery date.
- Condition: The item must be **unused, unopened, and in its original packaging** to qualify for a return.
- Authorization: Return requests must be submitted to support@fishvetsupply.com before sending the item back to obtain a Return Authorization Number (RMA).
- Return Method: Returns must be sent back to us **by mail**.
- Return Shipping Cost: Customers are responsible for the cost of return shipping.
- Restocking Fee: We **do not charge a restocking fee**.

Return requests must be submitted to support@fishvetsupply.com before returning any item.

Refunds are processed:

Please allow **up to 7 business days** for the credit to appear on your bank or credit card statement after processing.

These rules comply with standard U.S. regulations for pet-health and aquatic-care products.

7. Suggestions & Feedback

Any feedback or ideas submitted become the property of Fish Vet Supply without compensation.

8. Consent

By using the website, creating an account, or making a purchase, you consent to these Terms.

9. Third-Party Links

We are not responsible for third-party websites, policies, or actions.
Once you leave our domain, these Terms no longer apply.

10. Cookies

We use cookies to improve website functionality.
Disabling cookies may reduce site performance.

11. Changes to Terms

We may update these Terms at any time. Continued use of the site constitutes acceptance of the updated Terms.

12. Website Modifications

We may modify, suspend, or discontinue any part of the website or service at any time without notice.

13. Updates

Updates may include patches, fixes, improvements, or enhancements. We are not obligated to release updates.

14. Third-Party Services

We may integrate tools or content from third parties. We are not responsible for their accuracy, reliability, or quality.

15. Term & Termination

These Terms remain active until terminated by you or us. We may suspend or terminate your access without notice.

Upon termination, you must cease all use of the website.

16. Copyright Infringement

Submit claims to support@fishvetsupply.com with:

Your signature
Description of the copyrighted work
Your contact information
Statement of good-faith belief
Statement of authority

17. Indemnification

You agree to indemnify and hold Fish Vet Supply harmless from any claims arising from your use of the website or breach of these Terms.

18. No Warranties

The website is provided “AS IS” and “AS AVAILABLE.”
We make no guarantees regarding:

Accuracy
Error-free operation
Fitness for purpose
Malware-free content

19. Limitation of Liability

Our liability is limited to the amount you paid for the product.
We are not liable for:

Lost profits
Lost data
Business interruptions
Indirect or consequential damages

20. Severability

If any provision is deemed invalid, the remainder stays fully enforceable.

21. Waiver

Failure to enforce a right does not waive that right.

22. Amendments

We may amend these Terms at any time.
Continuing to use the website constitutes acceptance.

23. Entire Agreement

These Terms + the Privacy Policy constitute the full agreement.

24. Intellectual Property

All website content is the property of Fish Vet Supply.
Unauthorized reproduction is prohibited.

25. Arbitration Agreement

All disputes require:

60-day informal negotiation
If unresolved, binding arbitration rather than court litigation

26. Promotions

Promotions may include specific rules or eligibility requirements.
Participation confirms agreement to those rules.

27. Typographical Errors

We may cancel orders with incorrectly displayed prices due to typographical errors.

28. Disclaimer

Fish Vet Supply is not responsible for:

Content errors
Service interruptions
Third-party content
Pricing inaccuracies
Rapid changes to product availability

The site is provided without warranties of any kind.

29. Affiliate Program Terms & Conditions

29.1 Participation Requirements
By joining the Fish Vet Supply Affiliate Program, you agree to these Terms & Conditions. We may suspend or terminate your participation for misuse or violations.

29.2 Commissions & Earnings
Affiliates earn 11% commission on qualifying referral sales made through their unique tracking link or coupon code. Commissions exclude taxes, discounts, shipping, and refunded orders.

29.3 Payment Schedule
Affiliate payments are issued on the 1st of each month for all approved commissions earned in the previous month.

29.4 Tracking & Cookies
We use a 30-day cookie window. Sales completed within 30 days of clicking your link will credit to your account unless overwritten by a newer affiliate cookie.

29.5 Prohibited Practices
Affiliates may NOT:

Run paid ads on our brand name
Misrepresent our products or company
Use spam or deceptive marketing
Pretend to be Fish Vet Supply
Use false claims or misleading medical statements

29.6 Approved Promotion Methods
Affiliates may promote through blogs, websites, social media, YouTube, aquarium forums (where allowed), emails to personal contacts, and content marketing.

29.7 Account Termination
We may suspend or terminate accounts for fraud, manipulation, or violations. Terminated accounts forfeit unpaid commissions.

29.8 Modifications
We may update affiliate terms at any time. Continued participation indicates acceptance.

29.9 Affiliate Support
For program support, contact: support@fishvetsupply.com

30. Contact Us

📧 support@fishvetsupply.com
📍 1220 Paco Way, Lakewood, NJ 08701, United States