FAQ

At Fish Vet Supply, we aim to make your shopping experience as seamless and enjoyable as possible. Below, we’ve compiled answers to some of the most common questions:

Orders and Shipping

Q: Do you offer free shipping?

A: Yes, we offer free shipping on all orders within the United States and the Canada,

Q: How long will it take to receive my order?

A: The total delivery time is 6 to 10 business days. Orders are processed within 1 to 3 business days, and shipping times may vary based on location.

Q: Can I track my order?

A: Yes, once your order is shipped, you will receive a tracking number via email to monitor its progress.

Q: What is your order cut-off time?

A: Orders placed by 05:00 PM EST will be processed on the same business day. Orders placed after this time will be processed on the next business day.

Returns and Refunds

Q: What is your return policy?

A: We accept returns within 30 days of delivery for unused, unwashed items in their original packaging. Please review our Return and Refund Policy for details.

Q: How do I initiate a return?

A: Contact our customer service team at [insert email/phone number] with your order details to begin the return process.

Q: When will I receive my refund?

 A: Refunds are processed within 10 business days after we receive and inspect the returned items.

Payments

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay.

Q: Is my payment information secure?

A: Yes, all transactions are processed using secure encryption protocols through trusted payment gateways.

Product Care

Q: How should I care for my bedding?

A: Please refer to our Care & Instruction guide for detailed washing, drying, and storage instructions.

Q: Can I use bleach or fabric softeners?

A: We recommend avoiding bleach and fabric softeners to preserve the fabric’s quality and longevity.

Customization

Q: Do you offer customized or personalized bedding?

A: Currently, we do not offer customization or personalization services. Stay tuned for future updates!

Contact Us

Q: How can I get in touch with customer support?

A: You can contact us via:

Phone: +1 2134611790

Email: support@FishVetSupply.com