Refund policy
🐠 Refund & Return Policy – Fish Vet Supply
At FishVetSupply.com, we are committed to providing premium-quality pet products and exceptional customer service. If for any reason you are not satisfied with your purchase, we’re here to help.
🔄 Returns & Eligibility
We gladly accept returns on eligible products within 30 days from the date your order is delivered.
- Return Window: 30 days from the delivery date.
- Condition: The item must be unused, unopened, and in its original packaging to qualify for a return.
- Authorization: Return requests must be submitted to support@fishvetsupply.com before sending the item back to obtain a Return Authorization Number (RMA).
- Return Method: Returns must be sent back to us by mail.
- Return Shipping Cost: Customers are responsible for the cost of return shipping.
- Restocking Fee: We do not charge a restocking fee.
Non-Returnable Items (Final Sale)
For safety and regulatory reasons, we cannot accept returns on:
- Opened or used items.
- Temperature-sensitive or perishable goods.
- Products containing active ingredients once the seal is broken.
- Items returned without prior authorization.
💵 Refunds
Once your return is received and inspected, we will notify you of the approval or denial of your refund via email.
- Processing Time: If approved, we will process the refund request within 2 business days of receiving the return.
- Payment Method: Refunds are issued to the original payment method.
- Credit Timeframe: Please allow up to 7 business days for the credit to appear on your bank or credit card statement after processing.
❌ Order Cancellations & Exchanges
We do not accept direct exchanges. Because we process and ship orders as quickly as possible, order cancellation requests are not guaranteed.
- Exchanges: We do not accept direct exchanges. If you would like a different product, you may return an eligible item in accordance with this policy and place a new order.
- Cancellations: You may contact us as soon as possible after placing your order to request a cancellation. However, due to our fast fulfillment process, we cannot guarantee that an order can be canceled before shipment. If your order has already been packaged, entered into fulfillment, or a shipping label has been created, the order may still be shipped even if a cancellation request has been submitted. In this situation, you may return the unopened and unused product after delivery in accordance with our return policy for a full refund of the eligible returned product.
📦 Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us at support@fishvetsupply.com within 7 days of delivery, including your order number and photos of the damage. We will resolve the issue quickly with a replacement or a refund at no cost to you.
📞 Contact Us
For all returns and policy questions, please contact our Customer Service team:
| Trade Name: | Fish Vet Supply |
| Email: | support@fishvetsupply.com |
| Phone: | +1 818 245 8650 |
| Return Address: | 1220 Paco Way, Lakewood, NJ 08701, United States |
| Customer Service Hours: | 09:00 AM – 05:00 PM (Monday–Friday), EST (GMT-5) |